Facilities and services at Hacienda Santa Cruz Merida
Amenities & Facilities
Top Highlights
- Front desk [24-hour]
- Great food & dining
- Free Parking
- Great Swimming pool
Services & Facilities
98 amenities in 16 categories.
Activities
4 items
- Themed dinners
- Walking tours
- Cycling
- Bike tours
Business Facilities
3 items
- Fax/Photocopying
- Meeting/Banquet facilities
- Business center
Cleaning Services
4 items
- Ironing service
- Laundry
- Daily housekeeping
- Suit press
Cleanliness & disinfection
6 items
- Guest accommodation disinfected between stays
- Property cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Linens, towels, and laundry washed in accordance with local authority guidelines
Common Areas
6 items
- Picnic area
- Terrace
- Chapel/Shrine
- Outdoor furniture
- Sun deck
- Garden
Food & Drink
6 items
- Restaurant
- Wine/champagne
- Room service
- Fruits
- On-site coffee house
- Bar
Food & drink safety
5 items
- Food can be delivered to guest accommodation
- Breakfast to-go containers
- Delivered food covered securely
- All plates, cutlery, glasses, and other tableware sanitized
- Physical distancing in dining areas
Front Desk Services
7 items
- Express check-in/out
- Concierge
- Tour desk
- 24-hour front desk
- Private check-in/out
- Baggage storage
- Invoice provided
General
5 items
- WiFi in all areas
- Free parking
- Parking on site
- Parking
- Private Parking
Miscellaneous
6 items
- Air conditioning
- Designated smoking area
- Facilities for disabled guests
- Non-smoking rooms
- Family rooms
- Wheelchair accessible
Physical distancing
3 items
- Cashless payment available
- Physical distancing rules followed
- Contactless check-in/out
Pool and Spa
25 items
- Full body massage
- Sun loungers or beach chairs
- Couples massage
- Swimming pool
- Back massage
- Steam room
- Hot tub/Jacuzzi
- Body Treatments
- Beauty Services
- Sun umbrellas
- Head massage
- Outdoor pool
- Neck massage
- Spa lounge/relaxation area
- Bathhouse
- Body scrub
- Sauna
- Spa
- Facial treatments
- Hand massage
- Foot massage
- Spa/wellness packages
- Spa Facilities
- Massage
- Waxing services
Safety & security
6 items
- CCTV in common areas
- Safe
- CCTV outside property
- 24-hour security
- Fire extinguishers
- Security alarm
Safety features
7 items
- Face masks for guests available
- Process in place to check health of guests
- Staff follow all safety protocols as directed by local authorities
- First aid kits available
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Thermometers for guests provided by property
- Hand sanitizer in guest accommodation and common areas
Services
3 items
- WiFi
- Internet
- Free WiFi
Transportation
2 items
- Shuttle service
- Shuttle service (additional charge)